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Contact Center

At CABVI, we ensure that your valued customers reach a human voice on the line, whether they need customer assistance, wish to place an order or require additional support. We are committed to resolving each call at the highest levels of client and customer satisfaction. It is our goal to assist you with any area of your business that you have a need.

Capabilities:

  • Customer Service
  • Help Desk
  • Switchboard
  • Sales/Lead Generation
  • Mystery Shopping
  • Telecommunications Support
  • Order/Data Entry

Our Teleservices offer:

  • Experienced, trustworthy Customer Service Agents & Management
  • Ability to provide 24/7 teleservices support
  • High employee retention rates
  • Accurate Data Capture
  • Content Development
  • Personalized Training
  • Structured call quality
  • Digital Call Recording
  • Experienced, innovative IT Support
  • Variety of contact methods (inbound, outbound, chat, email, fax)
  • Bilingual representatives
  • Innovative and cost-effective approaches
  • Customized Client Solution

Current & Past Customers:

  • Stratton VA Medical Center, Albany, NY
  • Orcam
  • Fresh Revenues
  • Federal Contracts
  • New York State Contracts
  • STAVI
  • Clarity/Turbon

For more information on CABVI’s Teleservices, please call (315) 797-2233 and ask to speak to someone in our Business Services department, or email us at cabvisolutions@cabvi.org